Refund policy
Returns & Refunds
We want you to love your plush toys! If you’re not completely satisfied with your purchase, we offer a 30-day return policy. You have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, your plush item must meet the following conditions:
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Unused and in the same condition as received
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With original tags and packaging
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Accompanied by a receipt or proof of purchase
To initiate a return, please contact us at abel@pumpnplush.com. Returns should be sent to:
Pump N Plush
12619 Mosielee Street, Houston, TX, 77086, US
Once your return is approved, we’ll provide a return shipping label along with detailed instructions. Please note that items sent back without prior approval will not be accepted.
For any return-related inquiries, feel free to email us at abel@pumpnplush.com.
We take great care in packaging our plush toys, but if your item arrives damaged or incorrect, please inspect it upon receipt and contact us immediately so we can resolve the issue promptly.
Certain items cannot be returned, including:
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Personalized or custom plush toys
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Final sale items
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Gift cards
If you have any questions about whether your item qualifies for a return, reach out to us before sending it back.
Need a different plush? The best way to ensure you get what you want is to return the original item and place a new order once your return is approved.
For plush toys shipped to the EU, you have the right to cancel or return your order within 14 days of receipt without providing a reason. The item must be unused, with tags, and in its original packaging. Proof of purchase is required.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at abel@pumpnplush.com.